Shipping policy

Ujaala Shipping Policy

Ujaala is committed to delivering each order with care, precision, and respect for the values that shape our brand. This policy outlines how we handle shipping, so you know exactly what to expect.

Order Processing

Orders are typically processed within 2 to 4 business days. During peak periods or promotional events, processing times may vary slightly. Once your order ships, you will receive a confirmation email with tracking details.

Packaging Standards

Each item is carefully packed using minimal, eco-conscious materials. Our packaging reflects the spirit of South Asian craftsmanship—intentional, elegant, and respectful of both product and planet.

Delivery Issues

If your package is delayed, lost, or arrives damaged, please notify us within 7 days of delivery. We will investigate and work with you to resolve the issue promptly.

Returns and Exchanges

For information on returns and exchanges, please refer to our Return/Exchanges Policy.